Frequently Asked Questions
(FAQs)
Is there a minimum spend?
Yes, it’s based on Postcodes, see below:
£60 = BH1 upto BH18
£80 = BH20 upto BH31 & DT11
£100 = DT1 upto DT4, DT9, DT10 & BH19
- If not listed, get in touch.
What areas do you cover?
We cover the Dorset areas:
Poole, Bournemouth, Weymouth Christchurch, Ferndown, Dorchester, Wimborne Minster, Verwood, Blandford Forum, Swanage, St Leonards, Merley, Wareham, Ringwood, New Milton and Lyndhurst.
For larger jobs: Totton, Hythe, Eastleigh, Hedge End and Southampton.
If Large enough: UK / Nationwide
What services do you offer?
We are proud to offer both Domestic and Commercial: Carpet, Rug & Upholstery cleaning and protection, Leather and Vinyl cleaning and protection, Vehicle, Boat and Aircraft interior cleaning and protection, Insect pest Fumigation, Smoke, Flood and Salvage cleaning, Infection Control and Bio-Hazard Fogging that’s proven against COVID-19, Crime-Scene, Drug and Squatter Cleans.
Take a look at our extensive range of services - Here.
Opening times?
We are open: Monday - Saturday
From: 9 am – 4 pm.
Online Bookings: 24/7
Types of products used?
We only use market-leading brands such as Alltec, Prochem and Chemspec to name but a few.
Our Envirosafe solution works to kill viruses, bacteria, mould and fungi on contact, making it particularly useful in Doctor’s surgeries, Schools and Care Homes, where there has been an illness or any environment where virus and bacterial control is required.
How do I pay?
On job completion, you can choose to pay by Cash or via the Invoice sent by email (we are paperless) it contains our BACs details for payment - due in 7 days.
How long will my Carpets or Upholstery take to dry?
For Carpets: An average of 2-4 hours depending on Type and Thickness.
For Upholstery: An average of 4-6 hours depending on the Type and Rotation of Cushions etc.
Both will dry Faster and more Evenly if there is good Ventilation in the room.
Are you allergy-friendly?
Yes, we only use hospital-grade HPAC vacuum filters that are certified asthma and allergy-friendly. We also ensure that all waste is handled and disposed of correctly.
We are also seeking to implement even more safety considerations, such as door seals between rooms to help prevent dust distribution during cleaning.
If you have any allergies, please let us know in advance so that we may plan accordingly.
Should I move anything?
For the best results:
We ask that before our arrival, the main walkways and areas/items being cleaned are cleared of any small items or clutter that may get in the way of the machine & hoses.
This will allow the Technician more time to focus on your clean.
He will move the main furniture (sofa/table) whilst cleaning, however, any very Heavy or Delicate objects (bookcase/bed/TV) will be cleaned as far under as possible or around.
FAQ’s on Infection Control
and Bio-Hazard Fogging
How do you keep the air decontaminated, after a treatment?
Keeping the air decontaminated would require regular air treatments. This is where our surface protection comes in.
Our surface protection puts an anti-microbial coating onto the treated surfaces (which is odourless and non-tacky).
This effectively puts microscopic 'barbs' pointing up from all the surfaces. When a micro-organism lands on the surfaces it is completely broken apart meaning that it can't settle and reproduce on the surface. Since the majority of transmissions occur through touch, we have found this to be the most effective way to deal with it.
How effective is your decontamination services?
With industry leading technology and an experienced technician we are able to deliver treatments that are almost unrivalled. We can decontaminate up to a log kill 6. This is 99.9999% decontaminated. To put that into perspective some of the best off-the-shelf cleaning agents such as Bleach has only a log kill 3, or 99.9%.
Do you do homes as well?
Ordinarily this service is open to both businesses and homeowners / renters, however, during this unusual time it can be a challenge when completing treatments in people’s homes due to the lock-down imposed by the British Government.
When the treatment is carried out the property must be empty.
Feel free to give us a call so that together, we can find a way.
Is an overnight treatment an option?
Yes. We understand that keeping your business running during this time is difficult enough!
DC Carpet cleaning ltd are always more than happy to fit your requirements.
